The Microsoft Dynamics 365 Contact Center could stand out as a pivotal advancement set to redefine how businesses interact with their customers. Now widely available, this Contact Center as a Service ...

Microsoft today initiated a blocking process to address potential "account overlap" issues when end users sign up to access Microsoft services. These problems can arise because of the mixing up of ...

Google's Gmail and Microsoft's Outlook.com are the two most popular free email services in the world, and either one is a perfectly good choice for your primary email account. As long as you're ...

When you hop on the Microsoft Edge browser to visit a website, the usual starting point is the address bar. You can either go to a web address or search an engine such as Google or Bing. Normally, you ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...