Last week, I discussed my view that business service management and service-level management are really variations on a theme, and that the natural evolution and acceptance of SLM concepts resulted in ...

Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

There is no shortage of ways that service business management can fall short. But there are proven ways to overcome obstacles to success. The Fast Company Executive Board is a private, fee-based ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

HP has introduced version 9.0 of its Business Service Management application management software, designed to work across physical and virtual systems in both cloud and internal IT environments. On ...

BMC Software's acquisition of Remedy in 2002 cemented BMC's Business Service Management (BSM) strategy, which aims to help companies manage their IT needs from a business perspective. Remedy's Vice ...

HOUSTON, March 12 /PRNewswire-FirstCall/ -- As companies look to optimize IT governance and respond to compliance mandates, BMC Software (NYSE: BMC) today announced ...

In an attempt to make up ground on large systems-management vendors pushing utility computing, BMC Software is opting to map infrastructure elements in terms of impact on business services. This week ...