Organization and planning were the name of the game during the first round of breakout sessions at the destinationCRM 2006 conference in San Jose today. Industry experts, including consultants at ...

Hosted customer relationship management (CRM) hype has failed to convert Open Universities Australia (OUA); with the distance education provider's inhouse PeopleSoft rollout sure to be closely watched ...

DUBLIN--(BUSINESS WIRE)--The "CX & CRM Innovation: Best Practice Cases Review" report has been added to ResearchAndMarkets.com's offering. This report provides an overview of best practice in ...

Determining the effectiveness of your customer relationship management (CRM) software can be tricky. Even if your revenue is growing, are you building a faithful following of satisfied customers? To ...

Financial advisors at the entrepreneurial level consistently face challenges in managing client relationships, growing their book of business, and ensuring operational efficiency. In a service-driven ...

Reports from consulting firms and vendors touting the latest CRM best practices come out every month or so. So how can a large or even midsize company keep up with the latest theories on CRM? They can ...

A well-maintained customer relationship management system is the heartbeat of a thriving coaching business. A CRM houses customer data, but it should also tell the story of your relationships, your ...