Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is customer engagement? A Google search will provide ...

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No matter how brilliant you are as an entrepreneurial leader at dealing with big-picture issues, at understanding what the public, in aggregate, is looking for, don’t fall in the trap of overly ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...