Micro-interactions are an often unrecognized part of our everyday lives. They are what we say, and don’t say. They are what we listen to and what we ignore, consciously or otherwise. They are the ...

Your initial interactions with customers can make or break their long-term relationship with your business. When building a customer onboarding program, one size does not fit all. Just as you ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

As the pandemic drags on, law firms and other legal employers continue to navigate the challenges of a remote work environment. Few challenges may be as daunting as recruiting and onboarding top ...

Recent years have seen widespread adoption of remote working. Many companies today combine in-office and out-office work, with some moving fully remote. However, the new work structure hasn’t been a ...