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Fifty percent of the products returned for being broken are actually in perfect working order. According to a Dutch researcher, it's complexity that leads many to the customer service desk. Americans ...

As the digital economy progresses, manufacturers are embracing the importance of leveraging digital data-based technologies. One of the key aspects of succeeding within a digital economy is the ...

Business leaders face ever-increasing levels of complexity, driven by an explosion of product variations, customer requirements, global supply chains, changing regulations, new technology, matrixed ...

The products we use everyday are complex combinations of specialized knowledge. Harvard and MIT released a report, "The Atlas of Economic Complexity," visually mapping the vast knowledge contained ...

Product costs comprise 60% to 80% of a typical manufacturer's total cost structure. And if that isn't daunting enough, the global economy continues to roil; raw material, labor and transportation ...

When done right, clarity can become a competitive edge, building trust, boosting engagement and ultimately driving growth.