Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

How do you take the step of actually presenting a business case to your CIO, where you say, 'I'd like to replace one version of ServiceNow with the same version?'. That was the dilemma facing Rob ...

When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your ...