Erin DeJesus was most recently contributing editor of Eater, and has held various writing and editing roles at the brand since 2010. A James Beard Award winner, she particularly loves working on ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

On August 22, AEG, the second largest concert promoter in the U.S., announced they would start moving their concert and event ticketing business away from Ticketmaster and partnering with a company ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Business Information Services has transitioned to University Technology Solutions (UTS) and the SPOC Ticketing System is migrating to a new Management Ticket System (Service Now) and you will be able ...

This is the third in a series of articles on system administrator fundamentals where I focus on some lessons I've learned through the years that might be obvious to longtime sysadmins, but news to ...

ORCATS, a legacy ticket allocation system, has been causing several issues for the British rail industry. James Bain, CEO at Worldline discusses the issues. Credit: ShepherdMedia. Operational research ...