Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

As enterprises race to deploy AI agents, Cresta is betting that human oversight will define who wins the contact center market. The company launched the Agent Operations Center on Dec. 9, positioning ...