Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

From airport funding to building more reservoirs, St. George Mayor-elect Jimmie Hughes outlines his goals and expectations ...

Dec. 26 often passes unnoticed in the Philippines. After all, the lechon is still here, and the holiday lull has settled in.

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Ecommerce teams rarely lose customer trust because of product quality alone. More often, trust erodes during moments of ...

Did you know there's an alternative to the traditional smartphone where kids are not just the focus. They help the company ...

In a remarkable departure from industry stereotypes, a northern Durban taxi association has recognised and rewarded drivers ...

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Dualling' refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

Busy businesses need all the help they can get to automate processes and keep operations running smoothly. This means incorporating various platforms to automatically streamline tasks and boost ...

A handbook found during a police raid on a compound used by a cyberfraud gang in the Philippines offers detailed instructions ...