Personalisation is the future, banks have to be present where the customer is engaged
financialexpress.com
Personalisation is the future, banks have to be present where the customer is engaged
As Ramesh Lakshminarayanan, CIO and Group Head IT at HDFC Bank puts it, “Banks have to go where the customer is and not expect the customer to come to the bank. We are at a point where a lot of things are moving at a very fast pace. It’s a seminal moment for the country and banking is at the core of it.”
Mar 3, 2025
HDFC Bank Services
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